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Sheraton Centre Toronto Hotel, Toronto

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From194US$ /night
Check-in
19Jan2025Select date
Check-out
20Jan2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

123 Queen Street West, Toronto, Canada, M5H 2M9

The Sheraton Centre Toronto Hotel, located in the Financial District, offers a prime setting surrounded by the city's most vibrant attractions. Recently transformed, it features an upscale ambiance and is home to the newly renovated Sheraton Club Lounge. Guests can enjoy unique experiences such as a mixology bar serving bites inspired by Toronto's diversity. The hotel's location provides easy access to major landmarks including Eaton Centre and CN Tower.

Location

Sheraton Centre Toronto Hotel is ideally situated within a 15-minute walk to major attractions such as the Hockey Hall of Fame and Ripley's Aquarium of Canada. The hotel provides direct access to the PATH underground system, making it easy to explore downtown's shops and attractions without facing the weather. Public transportation options allow for convenient travel to areas such as the Toronto Islands and other neighborhoods.

Rooms

The guest rooms at Sheraton Centre Toronto Hotel are designed for comfort and productivity, featuring mahogany work desks and marble bathrooms. Many rooms offer impressive views of the city skyline or the lush waterfall gardens. Guests can access the exclusive 43rd floor Sheraton Club Lounge, providing an environment to connect and unwind. Pet-friendly options are available for those traveling with animals.

Eat & Drink

Dining at the hotel includes BnB, which offers a contemporary menu featuring burgers, pasta, local beers, and wines. The intimate Dual Citizen bar provides quick grab-and-go breakfast selections. The Sheraton Club Lounge delivers a complimentary hot breakfast and evening hors d'oeuvres for its members. For a taste of the local culture, the mixology bar provides small bites inspired by Toronto's culinary diversity.

Leisure & Business

Leisure amenities include a heated indoor/outdoor pool and a modern gym. The hotel boasts over 12 m² of flexible meeting space across 60 venues, suitable for various events and gatherings. The landscaped gardens and cascading waterfalls offer a serene escape within the bustling city. Environmental sustainability efforts include collecting unused amenities for donation to Clean The World Organization.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite 1 King
Max:
3 persons
34 m² 
Bed options:
1 King-size bed
Shower
Air conditioning
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Superior Guest Room 1 King Pool View
Max:
3 persons
34 m² 
Bed options:
1 King-size bed
Garden view
Shower
Balcony
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Deluxe Suite 1 King
Max:
4 persons
46 m² 
Bed options:
1 King-size bed
City view
Shower
Air conditioning
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Getting around

A list of all available modes of transport

City Centre
Toronto300 m
Airports
Billy Bishop Toronto City (YTZ) 3.5 km
Pearson (YYZ) 29.1 km
Train
Toronto Union Station800 m
Underground
Osgoode Subway200 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Coffee shop
  • Vending machines
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness centre
  • Cycling

Services

  • Room service
  • Housekeeping
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's menu

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Rooftop pool
  • Heated swimming pool
  • Beach umbrellas
  • Sun loungers
  • Sun terrace
  • Garden area
  • Sauna

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

123 Queen Street West, Toronto, Canada, M5H 2M9
Map view
street view
123 Queen Street West, Toronto, Canada, M5H 2M9
Nearby
Shopping Area
CF Toronto Eaton Centre
450 m
Square
Nathan Phillips Square
220 m
Public Building
Toronto City Hall
100 m
Public Building
Osgoode Hall
120 m
Monument
Campbell House Museum
250 m
60 Queen St W
Old City Hall
270 m
Museum
Textile Museum of Canada
500 m
Church
Church of the Holy Trinity
550 m
100 Queen St W
South African War Memorial
230 m
Restaurants
The Keg
230 m
165 York St
Osgoode Hall Restaurant
120 m
Osgoode Hall 130 Queen St W
Quinn's Steakhouse
250 m
96 Richmond St W Sheraton Centre
BnB
220 m
123 Queen Street West Sheraton Centre Hotel
Tachi
230 m
111 Richmond St W Assembly Chef's Hall
Little Khao
230 m
111 Richmond St W Assembly Chef's Hall
Little DaiLo
280 m
111 Richmond St W Unit 10
Trader's
220 m
100-123 Queen St W
Rosalinda Restaurant
170 m
133 Richmond St W
Short & Sweet Bakeshop
230 m
111 Richmond St W

Reviews and Ratings

Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Great view
Friendly staff
Noise issues
Inconvenient room readiness
7.8/10
Very good
Rooms
7.4
Location
8.9
Service
8.2
Dining
6.6
Guest reviews
7.8/10
based on 12 reviews
4.5/5 based on 2506 reviews
8.2
8.2/10based on 2489 reviews
#41 of 142 hotels in Toronto based on Tripadvisor
Frank
United States, April  2024
7.8/10

My stay at the hotel was overall pleasant, with some ups and downs. The rooms were nice with a great view, but there were noise issues at night. The service was excellent, with friendly and knowledgeable staff, although there was a slight inconvenience with room readiness. The location was superb, offering easy access to various attractions. The dining experience was a mix of tasty dishes but with room for improvement. Facilities were well-maintained and functional, adding to the overall experience.

Rooms
7.0
The rooms were nice with a great view, but there were noise issues at night.
Service
8.0
The service was excellent with friendly and knowledgeable staff, although there was a slight inconvenience with room readiness.
Location
9.0
The location was superb, offering easy access to various attractions.
Dining
7.0
The dining experience was a mix of tasty dishes but with room for improvement.
Facilities
8.0
The facilities were well-maintained and functional.
Great view
Noise issues
Adam
United Kingdom, April  2024
8.0/10

The hotel was situated in downtown Toronto, making it easily accessible to a variety of shops, entertainment spots, and restaurants, yet the noise from the freight elevator disrupted my sleep. The rooms were beautiful despite the view not being great, and the size was ample, although there were disturbances from the elevator. The service was friendly and fantastic overall, but there was a slip-up with room cleaning and fresh towels. The dining options were fresh and hot at the onsite restaurant, albeit a bit pricey. The hotel's facilities included a 24-hour gym and both indoor and outdoor heated swimming pools, which was a great bonus for the stay.

Rooms
7.0
The rooms were beautiful and of a good size, but the noise from the nearby freight elevator was quite bothersome throughout the night.
Service
8.0
The service was fantastic and the staff were all very friendly, even though there was an oversight with cleaning the room and providing fresh towels.
Location
9.0
The hotel's location in downtown Toronto was excellent, offering easy access to many attractions and entertainment spots.
Dining
7.0
The onsite restaurant served fresh and hot dishes, although they were a bit on the expensive side.
Facilities
9.0
The hotel's facilities, like the 24-hour gym and heated swimming pools, added extra value to the stay.
David
United Kingdom, April  2024
7.6/10

The hotel was pretty quiet for being downtown which was great. The rooms were very comfortable for me, clean, quiet, and nice with the exception of a few small stains on the carpets. I had to call twice to confirm my late check-in, but overall, it was a good stay.

Rooms
8.0
The rooms were clean, quiet, and nice, with the exception of a few small stains on the carpets. They were very comfortable for me.
Service
7.0
The service was efficient and gracious, they actually asked to assist me. The staff were really good and helpful, although I was misinformed about the wifi for business work at check-in/check-out.
Location
9.0
The location was great for the kids and perfect for us to attend a performance at the Four Seasons Centre. It was amazing being underground to the Bay & Eaton Center, no need for a coat. However, some areas are dirty and old, and there's no free Wi-Fi.
Dining
6.0
The dining was just okay, very crowded and not so organized, but the homemade pastry was a nice touch. It was pricey, and the breakfast was basic continental items with sausage and scrambled eggs.
Facilities
8.0
The facilities were good, with options like room service, dry cleaning, housekeeping, shops/commercial services, welcome drink, and tours/ticket assistance available.
Richard
United Kingdom, March  2024
8.0/10

The hotel had clean and comfortable rooms, with friendly staff. The location was great for shopping, adjacent to the Financial district, and close to attractions. However, the dining was expensive, and the service could be dismissive at times.

Rooms
8.0
The room was comfortable, clean, and suited my needs near the elevator.
Service
9.0
The staff, especially the lady at the concierge, was very helpful and professional.
Location
9.0
The location was awesome with a great city view, surrounded by shopping areas and close to the Financial district.
Dining
6.0
The dining was too expensive for my liking.
Facilities
8.0
The hotel offers a range of facilities for guests.
Harry
United States, February  2024
8.2/10

The hotel was a mixed bag with its dated rooms and exceptional service. The central location made exploring the city a breeze, but some aspects fell short of expectations. The dining experience offered affordable options, and the facilities were satisfactory.

Rooms
7.0
The rooms had a connection to the other room with two doors separating them, featuring a King bed. While they were ok, they felt dated with minor modern fittings like the bed and TV.
Service
9.0
The service was excellent, with a friendly staff that met all demands promptly. However, there were moments when I observed staff members chatting among themselves.
Location
9.0
The location was perfect, central to everything one would want to do, including relaxing, eating, drinking, and swimming in saline water. It was conveniently close to the train station and right across the street from Nathan's Phillips Square.
Dining
8.0
The dining experience was good, offering a variety of dishes like lamb Bolognese pasta and shrimp skewers at an affordable price that allowed us to enjoy it as a family.
Facilities
8.0
The facilities were decent, with everything needed for a comfortable stay.
Ian
United Kingdom, February  2024
8.2/10

I really enjoyed my stay at the hotel. The rooms were so nice and comfortable, offering great value for the price paid. However, they weren't ready until 6 pm, which slightly affected our plans. The service was top-notch with friendly and efficient staff throughout, from the front desk to housekeeping. The location was a key factor in my decision to stay here, with convenient access to downtown through the PATH. The dining experience could be improved in terms of variety and culinary quality. Overall, a mixed but pleasant experience.

Rooms
8.0
The rooms were so nice and comfortable and provided excellent value for money.
Service
9.0
Location
9.0
The location was a major plus, offering easy access to downtown through the PATH.
Dining
7.0
The dining experience was satisfactory but could have been better in terms of culinary offerings.
Facilities
Dick
United Kingdom, February  2024
6.6/10

Staying at this hotel was a bit of a mixed experience. The rooms provided a great view and were clean and quiet, but they were too old and dirty with stains on the floor. The location was perfect for exploring Toronto, being close to many landmarks and attractions, although some improvements could make it even better. The service was friendly and efficient, adding a positive touch to the stay. The dining options were a bit overpriced for the quality offered. Overall, a decent option with room for improvement.

Rooms
6.0
The rooms had a great view, were very clean, and offered a quiet stay.
Service
8.0
The service staff were wonderful and helpful, adding to the enjoyable experience.
Location
7.0
The hotel's location in downtown Toronto was convenient, close to many area attractions and landmarks.
Dining
5.0
The dining experience was not worth the high price, with the culinary display and quality needing improvement.
Facilities
7.0
The hotel offered a 24-hour gym and both indoor and outdoor swimming pools, catering to guests' needs for relaxation and fitness.
Mike
United Kingdom, January  2024
8.2/10

The hotel was a mix of comfort and noise. The rooms were very comfortable, and the bathroom was clean and accessible, but being by the elevator and facing Nathan Phillip Square made it noisy. The best bit was the deep clean wall by the vent.

Rooms
8.0
I found the rooms to be very comfortable and clean. The bathroom was accessible, which was convenient. However, the noise from the elevator and facing Nathan Phillip Square was a bit disruptive.
Service
9.0
The service was top-notch. The staff, including the concierge and the restaurant team, were really helpful and friendly. It was a bit disappointing that after a certain hour, there was no one available for assistance.
Location
9.0
The hotel's location was superb for attending a performance at the Four Seasons Centre and exploring the Eaton Center connected through the PATH. The proximity to vital areas and friendly staff made the location excellent.
Dining
7.0
The dining experience was average, with slightly overpriced options. The brunch price was on the higher side, but it was included in my reservation, which was a plus.
Facilities
8.0
The facilities were good overall, especially the gym/pool area. It offered a range of services, but the price for some amenities may be a bit high compared to other options.
Dudley
United Kingdom, January  2024
8.6/10

The hotel is perfectly located downtown, making it convenient to access all attractions, shops, and transportation links. The rooms, while slightly below other Sheratons I've visited, were clean and incredibly comfortable; this was definitely a highlight. The service was exceptional, with a mix of attentiveness and genuine friendliness from various staff members. The location couldn't be better, with easy access to everything in downtown Toronto. The dining experience offered basic continental items, including a special treat for celebrating an anniversary. The facilities, including the 24hr gym and heated indoor and outdoor pool, were top-notch.

Rooms
8.0
The rooms were clean and super comfy.
Service
9.0
The service was outstanding, from the sweet lady cleaning around the pool to the restaurant staff and gym/pool facilities manager.
Location
10.0
The hotel's location is superb, right in downtown with easy access to all attractions and public transportation. The cafe/tiki bar also serves great food.
Dining
7.0
The dining experience offered basic continental items with a special touch for celebrating an anniversary.
Facilities
9.0
The hotel boasts excellent facilities, including a 24hr gym and a heated indoor and outdoor pool.
Jon
United Kingdom, December  2023
8.2/10

The hotel is in a great location, close to Union Station and sports venues, offering a nice view of the city. The rooms are clean and comfortable but not soundproof. The service is excellent, with helpful staff, especially at the concierge. The dining experience is reasonably priced but varied. The location is fantastic, providing easy access to landmarks and transportation options.

Rooms
8.0
The rooms were clean and comfortable, equipped with necessary amenities.
Service
9.0
The staff was very helpful and professional, offering great assistance and services.
Location
9.0
The hotel is conveniently located near Union Station and key landmarks, making it easy to explore the city.
Dining
7.0
The dining options were reasonably priced but lacked variety.
Facilities
8.0
The hotel offers essential facilities for a comfortable stay.
great location
limited dining options
Lisa
United Kingdom, December  2023
7.0/10

I loved my stay at this hotel! The staff were incredibly friendly, the location was perfect for exploring the city, and the recent renovations gave the place a fresh look. However, the small rooms and unhelpful tour desk were a bit of a letdown. Despite that, I would consider staying here again for the convenience it offers.

Rooms
7.0
The room I stayed in was beyond my expectations, having a south-facing view. However, it was a bit small, requiring us to be creative with our luggage placement.
Service
6.0
The staff were friendly, and the recent renovations made the service areas look great. Unfortunately, the tour desk service was rude and unhelpful, which was disappointing.
Location
9.0
The hotel's location was perfect for me, connected to the PATH and very close to the Eaton Center. Being just a block away from the Eaton Center and across from City Hall was very convenient.
Dining
6.0
While I enjoyed some dishes, the continental breakfast was a bit underwhelming for the price. The culinary offerings could have been improved.
Facilities
7.0
The newly updated look of the registration area and lobby bar added a nice touch to the facilities. However, the overall dining experience and room space needed a bit more attention.
Caleb
United States, May  2023
7.4/10

The hotel's location is superb, right in downtown Toronto, making it easy to explore many landmarks and move around the city. The rooms are clean, modern, and quiet, but some are showing signs of wear and could benefit from renovation. The service was generally pleasant, although I didn't receive much help with local advice. The dining options were limited and overpriced. Overall, a convenient stay with some room for improvement.

Rooms
7.0
The rooms were clean, modern, and quiet, but some showed signs of wear and could use renovation.
Service
7.0
The service was generally pleasant, but I didn't receive much help with local advice.
Location
9.0
The hotel is ideally located in downtown Toronto, close to many landmarks and transportation options.
Dining
6.0
The dining options were limited and overpriced.
Facilities
8.0
The hotel had several restaurants and coffee shops on the ground floor, enhancing convenience for guests.
Convenient Location
Limited Dining Options
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Rooms and Guests2 Guests, 1 Room